Shipping Policy

A Legal Disclaimer

Welcome to hebe! We strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy below:

Processing Time

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
- Standard Shipping: [3-10days] – [100]
- Overnight Shipping: [3-5days] – [100]

Domestic Shipping

International Shipping

We currently do not offer international shipping.
If international shipping is available, please note that additional customs fees, taxes, or duties may apply and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress on the carrier’s website.

Shipping Restrictions

We do not ship to PO boxes or APO/FPO addresses.
Certain items may be restricted from shipping to specific destinations due to regulatory constraints.

Delayed or Lost Shipments

If your order is delayed, we will notify you as soon as possible and provide an updated delivery estimate.
If your order is lost in transit, please contact our customer service team, and we will work with the shipping carrier to resolve the issue.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will arrange for a replacement or refund as necessary.

Address Changes

If you need to change your shipping address, please contact us immediately after placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.